09-SEPTEMBER 17-2021

Get Some RestGood morning.
We’re fans of following company insiders when they buy their own shares.  That’s because they only buy if they see a good value going forward.  Most company insiders are partially compensated in shares, so they have plenty of reasons to sell, from portfolio diversification to big spending bills like a second house or divorce.
Overall, buying with company insiders produces excess returns compared to the market.  But they’re not the only insider group out there. Consider Congress.  Last year, two senators sold off stocks after an early hearing on Covid and before the big crash.  House Speaker Nancy Pelosi has been known to buy stocks and options on tech companies before a big government announcement.
The latest group of insiders is at the Federal Reserve.  The central bank announced they were looking at tightening ethics rules after learning that senior officials were buying stocks last year just as the bank started getting accommodative.  Those insiders have since sold off their positions, which could be a sign of tying to stay out of trouble — or a possible taper announcement in the weeks ahead that could impact markets.

Now here’s the rest of the news:

Democrats Propose New Tax Hikes to Pay for Their $3.5 Trillion Spending Plan: Here Are the Detail… –Jacob Pramuk,CNBC
Despite these vast increases in tax rates, it’s still unclear how much these new taxes would raise, and even if they’d offset the full $3.5 trillion in social spending… [Read Here]

September 17, 2020

Let me be VagueGood morning.
With no stimulus bill and the last FOMC meeting before the election, it was an important time for the market to get something from the Fed.  Ultimately, the adjusted the language on inflation, which was expected and the dot plot showed ZIRP to 2023, but was it enough.  As the press conference kicked off, the market appeared to be in a good mood.  That began to change as large sell orders rolled in on the SPDR S&P 500 ETF Trust (SPY) just after the presser began and the market eventually rolled over.  Looks like the selling climate is still intact for a while longer.

Now here’s the rest of the news:

The Bankruptcy They’re Afraid to Tell You About…  
A record 45 U.S. companies worth at least $1 billion have filed for bankruptcy so far this year.
That’s about 20% MORE big bankruptcies than the number that occurred during the same period after the 2008 financial crisis.
But what’s so surprising to me is that nearly every media outlet is almost completely ignoring the even bigger bankruptcy story – which is going to have a massive impact on you and your money over the next few years.

September 17, 2019

As we discussed yesterday, there are Specific Secrets to the Handling of Difficult People

Everyone knows the policy, “the customer is always right.”  Unfortunately, the most difficult ones make it a point to rub this in your face.

comic difficult customer

Because the field of customer service is not a walk in the park, there will be times when you are shouted at, or even hurled harsh words by clients who aren’t satisfied.  And today we’ll focus on the five ways to rise above it so that you don’t break down, too.  Handling Difficult Customers:

  1. Get to the root of the problem.  You can find out by being calm with the client, no matter how irritable (s)he is.  Ask the client to explain the situation to you.  Don’t interrupt and try to defend yourself, nor correct him/her while (s)he’s explaining.  Wait for him/her to finish before thinking of the possible solutions to his/her problem.  Ask the customer how (s)he wants the problem to be resolved.  Difficult customers who leave with a bad experience often make it a point to blab about it to other people.
  2. Smile and be accommodating.  Smiling confuses people.  Being charming, friendly, and accommodating often alleviates the problem instantly.  You need to express your empathy, and not make him/her feel you’re mocking him/her.
  3. Difficult Customers Let him/her know that you understand.  Clients appreciate people who feel their pain.  When you do this, you can expect to have a much calmer discussion right after.  Handling an irate customer is not so difficult if you know how to level with people.  If you were in his/her shoes … you would be feeling the same way, right?
  4. Assure the client that you’re taking steps to resolve the issue.  And when precisely this is expected to be solved.  One thing clients hate most is continuously waiting for solutions that are not certain to happen.
  5. Offer a present.  Make sure (s)he leaves your store in a good mood.  It’s a small price to pay for a happy ending.

It doesn’t matter if your right or wrong … it only matters to the difficult customer that (s)he is satisfied with the resolve of the problem!  😉

September 17, 2018

(zip)

September 17, 2017

St. John’s

Technically, this is the 17th, although just a few hours after “we left Halifax.”  By the pictures, you can assume I did not return to Calgary.  Everyone was invited!  We discussed much earlier adding NFLD to the trip … as … I was going to spend a few extra days in St. John’s.  Oh!  Boy … was I ever glad I did.  It was a real struggle, a few days later, to return to YYC.  I’m looking forward to picking up where “we left off” in Halifax, on September 16th, 2017.

Just had to include these two above and below pictures … to remind myself of the extremes summer & winter can bring to Newfoundland.

REW

IMG_0712
Come From Aways, Do You?

More Posts

01-JANUARY 15-2022

Shine Your Light on Others Real leadership, the kind of leadership that not only works but also has a lasting impact, is about building other people and shining your light on them, not on yourself.  Real leaders understand they are here to work for the team, and not the other way around. A mediocre leader tries to impress people with how important he or she is.  A great leader impresses upon people how important they are. People will be willing to do more and accomplish more when they feel recognized.  A little recognition goes a long way, but you have to

01-JANUARY 14-2022

Good morning. Earnings season offers a big opportunity for markets to move in either direction.  With the market currently contending with the issues that come from rising interest rates, and the latest Covid variant (which Bill Gates say may be the last before Covid becomes more seasonal like the flu), this quarterly earnings report could be a make-or-break. While the data from the last quarter of 2021 are already in the rear-view mirror, early indications are that overall earnings for the S&P 500 are up 49 percent.  That’s hugely bullish, and some industries are likely to move higher no matter

01-JANUARY 13-2022

Good morning. Wednesday’s inflation reading of a 7 percent annual increase is the biggest move higher for inflation since 1982.  However, behind all headlines are some good and bad news.  Good news?  The rate of inflation growth is slowing, and that may be confirmed over the next few months. And, within the data that goes into inflation, some components are still continuing to rise, such as energy and gasoline prices.  But other factors, like meat prices, are starting to decline. This more nuanced picture shows that many inflation components are also tied in with shortages, and that the rate of

01-JANUARY 12-2022

Good morning. The stock market continues to struggle to find its footing this year, as attempts to move higher seem to be thwarted by a number of news items such as rising Covid cases.  However, combined with a low death rate (something the news rarely talks about anymore), the latest variant may allow the pandemic to become endemic to those who haven’t yet moved on. In the meantime, a number of investors are getting bullish following the latest selloff.  Of particular note is the renewed interest in Bitcoin, where billionaire Bill Miller states that half his personal portfolio is now

01-JANUARY 11-2022

Good morning. At its lows yesterday, the Nasdaq hit correction territory, down 10 percent from its most recent high.  That comes as interest rates continue to creep higher.  With a week loaded with economic data, that’s no surprise. By the end of the week we should see the latest inflation data with a CPI release on Wednesday, as well as the PPI for producer data.  Retail sales will give a hint as to how the holidays performed compared to prior years, and a number of Federal Reserve members have speaking engagements which can move the markets this week. With the

01-JANUARY 10-2022

Good morning. Going into Friday’s job reports, a full 86 percent of market participants queried believed that the Federal Reserve would hike interest rates in March.  Such a move, coming off of last week’s hawkish meeting minutes, would mean going from 0 percent interest rates to 0.25 percent. While not a huge move, it would be a sign that the economy is performing well and that the job market is getting close to normal.  While the latest jobs numbers had a big miss on Friday, enough jobs were created to drop the unemployment rate down to 3.9 percent.  Sure, the

01-JANUARY 09-2022

More Newfoundland wonder! January 09, 2021 Getting A Job Is a Job A recruiter asked a job candidate, “Why did you leave your last job?” The job applicant replied, “It was something my boss said.” “What did he say?” “You’re fired.” This person definitely needs a copy of my new book – “Getting a Job is a Job” – which comes out Jan. 5.  In it, I focus on bouncing back after being fired, dealing with rejection and the emotions people feel.  And I explain why you can’t take it personally. The book is chock full of helpful hints on

Like this article?

Share on facebook
Share on Facebook
Share on twitter
Share on Twitter
Share on linkedin
Share on Linkdin
Share on pinterest
Share on Pinterest

Leave a comment

Send Us A Message