09-SEPTEMBER 17-2021

Get Some RestGood morning.
We’re fans of following company insiders when they buy their own shares.  That’s because they only buy if they see a good value going forward.  Most company insiders are partially compensated in shares, so they have plenty of reasons to sell, from portfolio diversification to big spending bills like a second house or divorce.
Overall, buying with company insiders produces excess returns compared to the market.  But they’re not the only insider group out there. Consider Congress.  Last year, two senators sold off stocks after an early hearing on Covid and before the big crash.  House Speaker Nancy Pelosi has been known to buy stocks and options on tech companies before a big government announcement.
The latest group of insiders is at the Federal Reserve.  The central bank announced they were looking at tightening ethics rules after learning that senior officials were buying stocks last year just as the bank started getting accommodative.  Those insiders have since sold off their positions, which could be a sign of tying to stay out of trouble — or a possible taper announcement in the weeks ahead that could impact markets.

Now here’s the rest of the news:

Democrats Propose New Tax Hikes to Pay for Their $3.5 Trillion Spending Plan: Here Are the Detail… –Jacob Pramuk,CNBC
Despite these vast increases in tax rates, it’s still unclear how much these new taxes would raise, and even if they’d offset the full $3.5 trillion in social spending… [Read Here]

September 17, 2020

Let me be VagueGood morning.
With no stimulus bill and the last FOMC meeting before the election, it was an important time for the market to get something from the Fed.  Ultimately, the adjusted the language on inflation, which was expected and the dot plot showed ZIRP to 2023, but was it enough.  As the press conference kicked off, the market appeared to be in a good mood.  That began to change as large sell orders rolled in on the SPDR S&P 500 ETF Trust (SPY) just after the presser began and the market eventually rolled over.  Looks like the selling climate is still intact for a while longer.

Now here’s the rest of the news:

The Bankruptcy They’re Afraid to Tell You About…  
A record 45 U.S. companies worth at least $1 billion have filed for bankruptcy so far this year.
That’s about 20% MORE big bankruptcies than the number that occurred during the same period after the 2008 financial crisis.
But what’s so surprising to me is that nearly every media outlet is almost completely ignoring the even bigger bankruptcy story – which is going to have a massive impact on you and your money over the next few years.

September 17, 2019

As we discussed yesterday, there are Specific Secrets to the Handling of Difficult People

Everyone knows the policy, “the customer is always right.”  Unfortunately, the most difficult ones make it a point to rub this in your face.

comic difficult customer

Because the field of customer service is not a walk in the park, there will be times when you are shouted at, or even hurled harsh words by clients who aren’t satisfied.  And today we’ll focus on the five ways to rise above it so that you don’t break down, too.  Handling Difficult Customers:

  1. Get to the root of the problem.  You can find out by being calm with the client, no matter how irritable (s)he is.  Ask the client to explain the situation to you.  Don’t interrupt and try to defend yourself, nor correct him/her while (s)he’s explaining.  Wait for him/her to finish before thinking of the possible solutions to his/her problem.  Ask the customer how (s)he wants the problem to be resolved.  Difficult customers who leave with a bad experience often make it a point to blab about it to other people.
  2. Smile and be accommodating.  Smiling confuses people.  Being charming, friendly, and accommodating often alleviates the problem instantly.  You need to express your empathy, and not make him/her feel you’re mocking him/her.
  3. Difficult Customers Let him/her know that you understand.  Clients appreciate people who feel their pain.  When you do this, you can expect to have a much calmer discussion right after.  Handling an irate customer is not so difficult if you know how to level with people.  If you were in his/her shoes … you would be feeling the same way, right?
  4. Assure the client that you’re taking steps to resolve the issue.  And when precisely this is expected to be solved.  One thing clients hate most is continuously waiting for solutions that are not certain to happen.
  5. Offer a present.  Make sure (s)he leaves your store in a good mood.  It’s a small price to pay for a happy ending.

It doesn’t matter if your right or wrong … it only matters to the difficult customer that (s)he is satisfied with the resolve of the problem!  😉

September 17, 2018

(zip)

September 17, 2017

St. John’s

Technically, this is the 17th, although just a few hours after “we left Halifax.”  By the pictures, you can assume I did not return to Calgary.  Everyone was invited!  We discussed much earlier adding NFLD to the trip … as … I was going to spend a few extra days in St. John’s.  Oh!  Boy … was I ever glad I did.  It was a real struggle, a few days later, to return to YYC.  I’m looking forward to picking up where “we left off” in Halifax, on September 16th, 2017.

Just had to include these two above and below pictures … to remind myself of the extremes summer & winter can bring to Newfoundland.

REW

IMG_0712
Come From Aways, Do You?

More Posts

08-AUGUST 08-2022

Good morning. Friday’s strong jobs report brought the unemployment rate down to 3.5 percent.  While most would see that as good news, typically, the economy is at this level of employment at an economic peak.  Similar levels in 2020, 2007, and 2000 can attest to that. This strong report also gives the Fed a reason to keep aggressively raising interest rates.  The economy won’t cool down until more people are losing jobs than gaining them.  And given how fast the Fed has been hiking rates, the more likely it is that they could fuel a “hard landing” that they’re working

08-AUGUST 07-2022

Only days away now! St. John’s Quidi Vidi inlet… August 07, 2021 Cultivating A Beginner’s Mindset “In the beginner’s mind there are many possibilities, but in the expert’s there are few.” –Shunryu Suzuki If it’s true what they say, that no one likes a know-it-all, what happens when the know-it-all lives in your head?  Funny enough, when people think they know all there is to know on a subject, they prove to be more closed-minded.  And daresay, less enjoyable to be around. The question then becomes: how can you embrace more of a beginner’s mindset, which reflects humility with respect

08-AUGUST 06-2022

  Today! August 06, 2021 Good morning. Rising Delta-variant cases, inflation fears, supply chain issues – the market is dealing with a lot right now.  That’s caused the market to feel like it’s sagging and about to drop, even when stocks are still just under all-time highs. Looking at the big tech space, which is largely rallying once again, and which makes up the biggest part of the market, it’s clear that the recent fears are just part of the “wall of worry” that the stock market sees during a bull market.  That view is also supported by Goldman Sachs

08-AUGUST 05-2022

Good morning. Oil prices have continued lower, with a barrel of crude breaking under $90 in trading yesterday.  That will likely prove further good news at the gas pump.  But it will mean bad news for investors who flocked into energy plays as oil prices surged higher earlier this year. In the meantime, it’s harder to find a more beaten-down space than cryptocurrencies.  Yet the world’s largest asset manager, BlackRock (BLK), is partnering with Coinbase (COIN) to make it easier for institutional investors to trade Bitcoin. It just goes to show – assets tend to be mean-reverting over time.  A

08-AUGUST 04-2022

Good morning. We’ve called it a recession since the first quarter data came out.  That was confirmed by a second quarterly drop just last week – even as the goalposts have been moved on the definition of a recession.  Ready for a third quarterly drop in a row?  The data suggests we may already be there. The data in question is the services PMI. It’s showing a large amount of declining output – in fact, the largest recorded since the global financial crisis in 2008.  That, combined with a slowdown in consumer spending and home prices, points to a third

08-AUGUST 03-2022

Good morning. Between inflation at 40-year highs and two quarters of negative GDP growth, investors in the US are dealing with some tough times.  But compared to the rest of the world, the US looks like one of the strongest places to invest now. Europe is likely in a recession, and its energy shortage due to Russian sanctions will only make it deeper.  In contrast, the US has the capacity to be energy independent.  The US is also food independent, at a time when grain shipments from Ukraine have finally started up again. Overall, investors can still be cautious.  But

08-AUGUST 02-2022

Good morning. The stock market’s strong rally of the past few days has allowed it to retrace nearly half of its losses since the start of the year.  That could mark the end of the recent drop – or it could be simply a bear market rally before the longer-term downtrend picks up. Some clues point to further downside.  While the Fed didn’t raise interest rates more than expected last week, they continued to warn on inflation, which still runs hot.  And a number of central bankers have warned that the Fed isn’t ready to pivot yet on its current

Like this article?

Share on Facebook
Share on Twitter
Share on Linkdin
Share on Pinterest

Leave a comment

Send Us A Message